Please note production & processing times have increased. We thank you for your patience during this busy time!
Please keep in mind that all Azazie dresses are made to order to reduce waste and keep the costs low to our customers.
We also understand that colors on your computer screen can differ a bit to how they appear in person. So, we advise that you order and view our swatches to ensure all color choices.
Azazie will issue a full refund including tax and shipping for any damaged, defective, or mis shipped items.
For all Standard size orders:
Azazie will issue a full refund if you are not 100% satisfied with your dress. Shipping and rush fee will not be refunded. To receive a full refund, if eligible, the item must be returned in its original condition within 10 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty items.
For all Custom fit orders:
At Azazie, we understand that you want your dress to be perfect as soon as it arrives on your doorstep! To help you out, we offer custom sizing on all of our Azazie styles. Custom sizing is the same price as standard sizes, and takes the same amount of time to make and ship to you! So really, why wouldn’t you do it?
A few things to remember about custom dresses:
Custom dresses are made specifically for you. That means, no one else will be able to wear that dress once it’s done. Because of this, we are unable to accept any returns on custom dresses. So sorry, love! Make sure you triple check all your measurements! Don’t worry, we aren’t unreasonable. We understand that sometimes alterations need to be done for custom sizes once you’ve received the dress. To help you out, we offer an alterations reimbursement for only our custom sizes if anything needs to be adjusted once it arrives, just submit a picture of your receipt from the tailor through your Azazie.com account and we'll do the rest! Yes, it really is that easy!
Please see reimbursement limits for our custom-size dresses below:
Dress $99 or less - Reimbursement limit $35
Dress $100 - $199 - limit $50
Dress above $200 - limit $75
Custom dresses are made specifically for you and cannot be returned for any reason. Please confirm color, style, and measurements before your order is complete.
All fabric swatches, fabric by the yard, and Clearance items are final sale. No returns or exchanges for any reason.
We do not offer exchange service for products at this time. If you purchased your item(s) and would like to exchange for a different size or style, you will need to return the item(s) for a refund and place a new order for the correct item(s).
How to Return
- Log in to your Account, select the order you’d like to return, and fill in the return form under Returns and Refunds.
- Customer Service will email you with an attached Return Merchandise Authorization form(RMA). Please print out the form.
- Pack the items you’d like to return into the original box with the RMA form and attach the return label.
- Drop into any FedEx mailbox within 5 days to guarantee that receive it in time.
- Once the refund has been processed, the funds will be credited back to your original bank account or online payment account.
You may cancel your order or request changes to it within 72 hours of placing it. If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return. You will receive a full refund, minus the cost of shipping, when we receive the order back in our warehouse and process it. You can expect a 3-4 day turnaround for your refund once we have received the order back.
Swatch orders, sample dresses, and clearance items can only be cancelled within 30 minutes of placing the order. After the 30 minute window, we are unable to process any cancellations or changes to these orders. Swatches and clearance items are nonreturnable.