I will start with this:
I hated the dress and the one star is only for the dress. I was really happy with the customer service. 5/5 for Nicole. They took care of me through the process and helped me out in a professional manner. They contacted me as soon as they could, they responded promptly, and they did what they could to help with my problem. We came to a conclusion for my situation and I'm happy with it. So, thank you so much for that. See below for my review on the dress.
Looks gorgeous online, but unfortunately tacky in person. I was so excited for this dress, only to be disappointed after opening the box. The fabric didn't look good or feel nice. The top was so large I'm not sure how they measured the dress and customized it. (Maybe the top is just very big to begin with?) Just looking at how the padded inserts in the breast area was placed, it looked strange at first glance.
Even though they have a policy to refund you for any alteration fees on custom sized dresses, I didn't want to put in the effort to get it altered. This wasn't the dress I was imagining to wear to my wedding. Even if I were to get it altered, I knew I would still be unhappy with it. I would have made me feel so self conscious. Maybe it's just this dress? Maybe all the other dresses are gorgeous in person, but this one didn't look good.
This isn't my first time ordering a custom size online (Not through Azazie but through other designers). I have never had problems previously with them, so this is the reason why I was excited to order through Azazie.
The next day I went into a different Bridal shop and they helped me find more than one dress I loved.
Although the price is great, I'd recommend maybe upping the prices to invest in better quality fabrics. And perhaps ask for more measurements in other areas? I don't know how they custom size it, so I'm not sure what other sizes they would need to know to send customers more precise sizes.