I ordered a custom size and when it came it was just thrown into the box with no dress bag. There was a bunch of plastic that came with it but it was tossed on top of the dress. The length was 5 inches too long even though I was measured by a professional. The dress was very pretty but had a slight fishy smell to it even after having it dry cleaned.
Thanks for sharing your review. I'm so sorry to hear of all this. I know it's very disappointing. We offer an alterations reimbursement for custom size dresses, which is up to $50 for the Kaleigh dresses. I'm not sure if you knew about it, but there's no time limit to claim it! I'm very sorry to hear about the poor packaging of your dress, since your order we have remedied that by now wrapping each dress in a protective garment sheath before it's shipped out. Thank you for taking the time to leave a review!