We're sorry to hear your dress did not fit to expectation. Because our custom-sizing is basic, dresses may still require additional alterations once you receive the dress in order to get the best fit possible. Our custom-sized dresses are made to the exact measurements provided which is why it's very important to make sure your measurments are taken according to our sizing videos. We also offer an alterations reimbursement up to $35 for your Jeyne dress with custom-sizing. As always, if you have any issues with your order when it arrives, please reach out to our amazing customer service team and they'll do their best to help you!
The dress arrived before the event but so close to it that we bought another dress in case this one did not arrive.
When it did arrive and my daughter tried it on - it was very large and loose. The straps were too long, the bust, waist and hips were very loose. This was a huge disappointment since it was a custom sized order. There was no time for alterations. The dress was never worn and the company will not allow returns.
The fabric looked nice. The straight cut on the bottom was a little boring looking in person.
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