I purchased the Azazie Iman for my cousin’s wedding. Prior to making my purchase, I order 2 deesses in 2 sizes so that I could figure out what my true size was. This was hard to determine, therefore, I contacted Azazie and sent pictures of myself in the dresses to assist them in helping me determine my size, I was encouraged to get my garment custom made because according to the person I communicated with, it seemed like I was between sizes.
I proceeded to a bridal shop, pulled up Azazie Iman and proceeded to get my measurements taken based on the specifications on the video in the Azazie website. I also request rushed shipping. Everything came to about $190.00
Fast forward, I receive my dress and it does not fit me as though it was made specifically for me. I was disappointed to say the least. I contacted Azazie to express my concerns and see what options they would offer to resolve the issue. I was advised to send it to a seamstress of my choice to have alterations done, and they would reimburse me $50 for the alterations. Well, I went to the bridal store seamstress that I have known for a long time. She agreed to do the alterations, however, it would cost $85. I informed Azazie anout this, and they in turn told me they can only reimburse $50, however, a suggestion was made by the customer service agent, that I should seek a cheaper seamstress, one who does not operate in a bridal shop, to work on my dress. I was thrown back with that suggestion. Already, I had a messed up dress and now, they expected me to go to any seamstress that I don’t know or trust and expect them to do a better job than Azazie did.
Needless to stay, I have made the decision to use my own seamstress whom I will pay $85 and know she’ll do her best to ensure that I don’t look horrible. I am extremely disappointed and would not reccomend Azazie to anyone outside the state of California. Go into a store, look at dresses and try them for fitting and when you’re ready, experienced staff in the bridal shop will help with your measurements and order you a dress that fits.
Was this review helpful to you?