A return shipping fee will be deducted from your refund when we process your return or exchange. This fee applies to each item you send back, except for try on dresses, and will be deducted from your refund total.<\/span><\/li>\n<\/ul>\nCommon Return Policy Terms\u2014Decoded<\/b><\/h2>\n
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Understanding the language prevents surprises later:<\/b><\/p>\n\n- \u201cNew\/Unworn\/Unaltered\u201d<\/b>\n
\n- No signs of wear, stretching, deodorant\/makeup, perfume, body oils, pet hair, food\/drink stains, or damage.<\/span><\/li>\n
- No alterations (hems, taken in\/out, straps moved, cups added). Even small changes can void eligibility.<\/span><\/li>\n<\/ul>\n<\/li>\n
- \u201cTags attached\u201d<\/b>\n
\n- Most retailers use a <\/span>tamper-evident hangtag<\/b> looped through a visible area. Removing or reattaching it typically voids returns.<\/span><\/li>\n<\/ul>\n<\/li>\n
- \u201cOriginal packaging\u201d<\/b>\n
\n- Keep the <\/span>garment bag, branded tag\/labels, tissue, spare beads\/buttons, hangers<\/b>\u2014return them with the dress.<\/span><\/li>\n
- Some stores require protective film on beading or sequins to remain intact.<\/span><\/li>\n<\/ul>\n<\/li>\n
- \u201cFinal sale\u201d<\/b>\n
\n- No returns, exchanges, or refunds. This label often applies to <\/span>clearance, flash-sale, sample sale, custom, or personalized<\/b> orders.<\/span><\/li>\n<\/ul>\n<\/li>\n
- \u201cCustom size vs. standard size\u201d<\/b>\n
\n- Custom size<\/b> (made to your measurements) is usually <\/span>final sale<\/b>.<\/span><\/li>\n
- Standard size (off-the-rack or standard range)<\/b> is more likely to be returnable within a set window.<\/span><\/li>\n<\/ul>\n<\/li>\n
- \u201cRestocking fee\u201d<\/b>\n
\n- A non-refundable fee may be deducted from your refund to cover inspection\/processing. Check the policy to avoid surprises.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
Return Policy at a Glance: Dress Type Comparison<\/b><\/h2>\n
Use this table to anticipate what\u2019s <\/span>typically<\/span><\/i> allowed. Always verify with your specific retailer.<\/span><\/p>\n\n\n\n| Dress Type<\/b><\/td>\n | Typical Return Eligibility<\/b><\/td>\n | Usual Conditions<\/b><\/td>\n | Good to Know<\/b><\/td>\n<\/tr>\n\n| Ready-to-ship (standard size)<\/b><\/td>\n | Often returnable within a set window<\/span><\/td>\n | New, unaltered, tags on, no wear\/stains; return by deadline<\/span><\/td>\n | Shipping & rush fees often non-refundable; may charge a processing fee<\/span><\/td>\n<\/tr>\n\n| Made-to-order (standard size, non-custom)<\/b><\/td>\n | Often returnable within a set window<\/span><\/td>\n | Same condition rules; stricter timelines<\/span><\/td>\n | Production lead time applies\u2014start early<\/span><\/td>\n<\/tr>\n\n| Custom size \/ Custom design<\/b><\/td>\n | Not returnable<\/b><\/td>\n | No returns<\/span><\/td>\n | Order with precise measurements; plan fittings<\/span><\/td>\n<\/tr>\n\n| Sample sale \/ Final sale<\/b><\/td>\n | Not returnable<\/b><\/td>\n | Sold as-is<\/span><\/td>\n | Inspect carefully; budget for professional cleaning\/repairs<\/span><\/td>\n<\/tr>\n\n| Special promotions<\/b><\/td>\n | Often <\/span>final sale<\/b> or <\/span>store credit only<\/b><\/td>\n | Check promo terms<\/span><\/td>\n | Confirm eligibility before purchasing<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n How to Prepare a Dress for Return (Step-by-Step)<\/b><\/h2>\nEnsuring the dress comes back in pristine condition is key to a successful return:<\/span><\/p>\n\n- Read the policy again.<\/b>\n
\n- Locate return deadlines, RMA steps, and shipping instructions.<\/span><\/li>\n
- Note any exceptions: custom, final sale, or \u201creturn for store credit only.\u201d<\/span><\/li>\n<\/ul>\n<\/li>\n
- Document condition on arrival.<\/b>\n
\n- Film or photograph the unboxing (outer carton, garment bag, tags, any defects).<\/span><\/li>\n
- This protects you if there\u2019s a dispute about condition.<\/span><\/li>\n<\/ul>\n<\/li>\n
- Try-on with care.<\/b>\n
\n- No makeup, self-tanner, perfume, or lotion.<\/span><\/li>\n
- Wear clean, non-shedding garments underneath (e.g., slip, T-shirt).<\/span><\/li>\n
- Try on over a clean sheet, rug, or towel; avoid pets, food\/drinks.<\/span><\/li>\n<\/ul>\n<\/li>\n
- Avoid alterations.<\/b>\n
\n- Do not pin, cut, steam aggressively, or hem the garment before you decide to keep it.<\/span><\/li>\n
- Even temporary stitching or snipping tags can void eligibility.<\/span><\/li>\n<\/ul>\n<\/li>\n
- Store properly.<\/b>\n
\n- Keep the dress in its garment bag, away from kitchens, bathrooms, and sunlight.<\/span><\/li>\n
- Do not hang heavy beaded dresses by straps alone (use loops to prevent stretching).<\/span><\/li>\n<\/ul>\n<\/li>\n
- Request RMA (if required).<\/b>\n
\n- Complete the return request via your account or by emailing customer care within the window.<\/span><\/li>\n
- Include order number, reason for return, photos if defective, and confirm the return shipping address.<\/span><\/li>\n<\/ul>\n<\/li>\n
- Repack securely.<\/b>\n
\n- Use the <\/span>original bag\/box<\/b> if possible; include all accessories, tags, swatches, hangers.<\/span><\/li>\n
- Seal well and add a <\/span>return label<\/b>; keep the tracking number.<\/span><\/li>\n<\/ul>\n<\/li>\n
- Ship early.<\/b>\n
\n- Don\u2019t wait until the last day\u2014allow for transit time.<\/span><\/li>\n
- Many policies define the window by the <\/span>postmark date<\/span><\/i>; others by the date it\u2019s <\/span>received<\/b>\u2014confirm which applies.<\/span><\/li>\n<\/ul>\n<\/li>\n
- Track & confirm delivery.<\/b>\n
\n- Save proof of return shipment and delivery confirmation.<\/span><\/li>\n
- Monitor your email for inspection and refund updates.<\/span><\/li>\n<\/ul>\n<\/li>\n
- Know the refund timeline.<\/b><\/li>\n<\/ol>\n
\n- Once your order has arrived at our warehouse, it usually takes 4-6 days for us to process your return. Your refund should appear in your account within 3\u201310 business days after processing, depending on your financial institution.<\/li>\n<\/ul>\n
Condition & Eligibility: What Typically Disqualifies a Return<\/b><\/h2>\n![\"Mother](\"https:\/\/www.azazie.com\/blog\/wp-content\/uploads\/2025\/11\/K20251119-142155.jpg\") \u00a0<\/span><\/p>\n\n- Signs of wear or damage:<\/b> deodorant\/makeup marks, pet hair, fraying hems, pulled threads, scuffs, perfume\/smoke\/food odors.<\/span><\/li>\n
- Alterations:<\/b> hemmed, taken in\/out, added cups, strap moved, bustle sewn in, fabric cut.<\/span><\/li>\n
- Tag removal:<\/b> detached or missing security tag\/hangtag.<\/span><\/li>\n
- Missing parts:<\/b> belt, detachable straps\/sleeves, sashes, extra beads\u2014all must be returned.<\/span><\/li>\n
- Stains or moisture damage:<\/b> especially on light-colored or delicate fabrics.<\/span><\/li>\n
- Outside the window:<\/b> late returns are often declined or issued store credit only.<\/span><\/li>\n
- Hygiene concerns:<\/b> visible deodorant, makeup, or fragrance residue; any sign the dress was worn at an event.<\/span><\/li>\n<\/ul>\n
Pro tip:<\/b> If you\u2019re on the fence, <\/span>don\u2019t alter the dress<\/span><\/i>. Explore an exchange or professional tailoring after you\u2019ve fully committed to keeping it.<\/span><\/p>\n<\/h2>\nReturn Timeline Planner (Printable)<\/b><\/h2>\nUse this generic timeline, then tailor to your merchant\u2019s specific deadlines.<\/span><\/p>\n\n\n\n| Milestone<\/b><\/td>\n | What to Do<\/b><\/td>\n | Target Timing<\/b><\/td>\n<\/tr>\n\n |
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