Azazie Bridesmaid Dress Return Policy: Fees & Timeline

Azazie accepts returns for standard size bridesmaid dresses within 30 days of delivery. Dresses must be unworn, unaltered, and have tags attached.

Refunds take 1–5 weeks depending on return method. Custom sized dresses cannot be returned. Try-on dresses must be returned within 7 days of delivery.

Azazie Return Policy Summary: Quick Reference

Item Type	Return Window	Refundable	Notes
Standard bridesmaid dresses	30 days	Yes	Must be unworn with tags
Try-on dresses	7 days	No	Non-refundable fee
Wedding dresses	30 days	Yes	Must be unworn with tags
Accessories (most)	30 days	Yes	Unworn condition
Jewelry & headpieces	7 days	Yes	Shorter window
Custom sized items	Not returnable	No	Cannot return

This table shows return windows and fees for all Azazie items. Standard bridesmaid dresses have the most flexible return policy.

What Bridesmaid Dresses Can Be Returned?

Azazie accepts returns only for items that meet specific conditions. Know what qualifies before ordering.

Items You CAN Return:

Standard Size Bridesmaid Dresses:

Ordered in size 0–30 standard sizing
Unworn and unaltered condition
All tags still attached
Clean with no stains or damage
No lint, hair, or odors
Returned within 30 days of delivery

Accessories (Most Types):

Shoes, bags, and clutches
Wraps and shawls
Hair accessories (not jewelry)
Unworn with original packaging
Returned within 30 days

Jewelry and Headpieces:

Must be returned within 7 days only
Shorter return window than other items
Unworn with tags attached
Original packaging required

Wedding Dresses (Standard Size):

Standard sizing only
30-day return window
Unworn and unaltered

Items You CANNOT Return:

Item Type	Why Not Returnable	Alternative Option
Custom sized dresses	Made to your measurements	Order carefully, measure accurately
Try-on dresses (purchased)	Non-refundable program fee	Return within 7 days if trying only
Swatches	Low-cost sample items	Order multiple to compare
Fabric by the yard	Cut to order	Order samples first
Final sale items	Marked as final at purchase	Check before buying
Shapewear & intimates	Hygiene reasons	Try on over clothing
Personalized products	Custom made for you	Double-check customization
Garment bags	Complimentary items	Keep as storage

Custom sized dresses are the most common non-returnable items. Always order standard sizes if you are unsure about fit.

Return Requirements: What Condition Items Must Be In

Azazie has strict return requirements. Items not meeting these standards will be rejected.

Required Condition for Returns:

Unworn:

Never worn outside the house
No signs of wear anywhere
No stretched seams or fabric
No makeup stains on neckline
No deodorant marks on underarms
No perspiration odors

Unaltered:

No hemming or taking in
No added or removed embellishments
No strap adjustments
Original length and fit
Seams untouched
Zippers unchanged

Clean:

No stains or marks
No dirt or dust
Free of lint and pet hair
No food or drink spills
No perfume or strong odors
Fresh, like-new appearance

Tags Attached:

Original price tags present
Size tags intact
Care instruction tags attached
Barcode tags not removed
All labels in place

Original Packaging:

Garment bag if provided (optional)
Dress in good folded condition
No excessive wrinkles
Protected for shipping
Secure packaging materials

Items That Will Be REJECTED:

Dresses with makeup stains
Altered hemlines or seams
Missing tags or labels
Strong perfume or smoke smell
Visible signs of wear
Stained or damaged fabric
Stretched or pulled seams
Broken or damaged zippers

Rejected returns will not be refunded. Azazie may ship the item back to you at your expense.

Bridesmaid Dress Return Fees by Item Type

Return fees are deducted from your refund amount. These fees cover processing and handling.

US Return Fees:

Bridesmaid Dresses:

Standard size
Cannot return custom size
Fee deducted from refund
Same fee for all dress colors
Same fee for all dress styles

Wedding Dresses:

Standard size
Higher fee due to size
Cannot return custom size
Includes atelier wedding dresses
Fee applies per gown

Accessories:

Shoes, bags, wraps
Jewelry
Headpieces
Lower fee for smaller items
Each item counted separately

Try-On Dresses:

No return fee
Prepaid return label included
Original try-on fee not refunded
Must return within 7 days
Mail only (no Happy Returns)

How to Return Bridesmaid Dresses: Step-by-Step

Azazie offers two return methods. Choose the one that works best for your location and timeline.

Method 1: Happy Returns (US Customers Only)

What It Is:

Drop off returns at partner locations
Instant return processing
No shipping label needed
No boxing or packaging required
Fastest refund method

Step-by-Step Process:

Step 1: Initiate return online

Log into your Azazie account
Go to Order History
Select items to return
Choose “Happy Returns” method
Get QR code via email

Step 2: Find a return location

Use the Happy Returns locator
Common locations: FedEx, UPS stores
Choose closest location
Check store hours before going
Bring dress and QR code

Step 3: Drop off items

Show QR code to store agent
Agent scans items
No packaging needed
Get confirmation instantly
Return processed in minutes

Step 4: Receive refund

Refund processed within 24 hours
Funds appear in 5–7 business days
Email confirmation sent
Check account for credit
Fastest refund option

Happy Returns Benefits:

Refund in 1 week instead of 5 weeks
No need to pack or ship yourself
Instant confirmation at drop-off
Available at 5,000+ US locations
Free and convenient

Method 2: Mail-In Returns (All Customers)

What It Is:

Ship returns via postal service
Available worldwide
Requires packaging and shipping
Takes longer for refunds
Standard return method

Step-by-Step Process:

Step 1: Initiate return online

Log into Azazie account
Go to Order History section
Select items to return
Choose reason for return
Print return form

Step 2: Package items carefully

Fold dress neatly
Place in original garment bag (optional)
Use sturdy shipping box
Include printed return form
Seal box securely

Step 3: Ship to Azazie

Use carrier of your choice
Get tracking number
Keep receipt as proof
Ship within 30-day window
Allow time for delivery

Step 4: Wait for processing

Azazie receives package
Inspects items (2–3 weeks)
Processes return and refund
Sends email confirmation
Refund appears in account

Mail-In Return Address:

Check your return confirmation email for the correct return address. Addresses vary by region and may change.

Mail-In Returns Timeline:

Stage	Time Required	What Happens
Shipping to Azazie	5–10 business days	Item in transit
Receiving and inspection	1–2 weeks	Quality check
Processing return	3–5 business days	System updates
Refund to account	1–2 weeks	Bank processing
Total Time	3–5 weeks	Complete process

Mail returns take significantly longer than Happy Returns. Plan accordingly if you need funds quickly.

Refund Processing Timeline Comparison

Return Method	Processing Stage	Time Required	Total Time to Account
Happy Returns	Drop-off scan	Instant	5–7 business days
	Azazie processes	24 hours
	Bank transfers	3–5 days
Mail-In	Shipping to Azazie	5–10 days	3–5 weeks
	Inspection	1–2 weeks
	Azazie processes	3–5 days
	Bank transfers	1–2 weeks

What Is NOT Refunded with Returns

Return refunds do not include certain fees. Understand what you lose when returning items.

Non-Refundable Fees:

Shipping Fees:

Original shipping cost not refunded
You paid to receive the dress
Not returned with dress refund
Standard or express shipping
Lost when returning

Rush Fees:

Expedited production costs
Paid to speed up dress making
Not refunded on returns
Lost completely when returning
Factor into return decision

Taxes on Shipping and Rush:

Taxes paid on non-refundable fees
Also not refunded
Small amount but adds up
Included in original order
Not recoverable

Return Shipping Fee:

Deducted from your refund
Covers processing and handling
Cannot be waived
Applies to all returns

Try-On Dress Fee:

Original try-on cost not refunded
Fee covers try-on service
Even if returned on time
Non-refundable by design
Plan for this cost

Try-On Dress Program vs Standard Returns

Azazie’s try-on program has different rules from standard returns. Understand the difference.

Try-On Dress Program:

How It Works:

Order up to 3 dresses to try
Pay try-on fee per dress
Keep for 7 days
Return within 7 days
Try at home before buying

Try-On Program Rules:

Cost:

Non-refundable fee
Covers round-trip shipping
Prepaid return label included
Fee keeps if you don’t return

Return Window:

Must return within 7 days
Postmarked within 7 days counts
Strict deadline enforced
Late returns become purchases
No extensions granted

Return Method:

Mail-in only
Use prepaid label provided
Cannot use Happy Returns
Ship to specific address
Track your return

Condition Requirements:

Same as regular returns
Unworn with tags
Clean and undamaged
No alterations allowed
Must be like-new

What Happens If Late:

Try-on becomes purchase
Charged full dress price
Cannot return after
Considered standard purchase
Subject to regular return policy

Try-On vs Standard Return Comparison:

Feature	Try-On Dresses	Standard Size Dresses
Return window	7 days	30 days
Refundable	No (try-on fee)	Yes (minus return fee)
Return method	Mail only	Mail or Happy Returns
Purpose	Test before buying	Changed mind/doesn’t fit

Use try-on program to test styles before ordering full-price dresses. Do not confuse with standard returns.

Frequently Asked Questions

Can I return a bridesmaid dress if it does not fit?

Yes, you can return standard size dresses within 30 days if unworn with tags attached.

Custom sized dresses cannot be returned for fit issues. Always measure carefully before ordering custom sizing.

How long does it take to get a refund for a returned bridesmaid dress?

Refunds take 1 week with Happy Returns or 3–5 weeks with mail-in returns. Mail returns require inspection time before processing.

Bank transfers add 5–7 days after Azazie processes your refund. Choose Happy Returns for fastest refunds.

Can I exchange a bridesmaid dress for a different size?

Yes, US customers with Azazie accounts can exchange dresses. International customers cannot exchange and must return instead.

New dress production takes 4–6 weeks after exchange processes.

What happens if my bridesmaid dress arrives damaged?

Contact Azazie customer service within 30 days with photos. They will investigate and offer refund, replacement, or partial credit.

Damaged items do not have return shipping fees. Azazie covers costs for manufacturing defects and shipping damage.

Can I return a custom sized bridesmaid dress?

No, custom sized dresses cannot be returned. They are made to your specific measurements and cannot be resold.

Only order custom sizing if you are confident in your measurements. Use standard sizing when unsure about fit.

Final Tips for Hassle-Free Returns

Order standard sizes instead of custom when unsure about fit. Standard sizes can be returned, custom cannot. Use the try-on program to test styles before buying full-price dresses. This prevents expensive return fees.

Keep all tags attached and dresses unworn until you are certain. Even trying on multiple times can show wear. Return within 30 days using Happy Returns when possible. This provides fastest refunds in just 1 week.

Contact customer service immediately for damaged items. Report within 30 days for full protection. Plan returns around your timeline. Mail returns take 3–5 weeks for refunds to appear in your account.

What Is the Return Policy for Bridesmaid Dresses?