FAQ

• Q: Is there a fee for booking a reservation?

  A: Not at all — our appointments are completely free. At Azazie, we believe everyone deserves to feel beautiful, confident, and celebrated — no matter their size, shape, or budget. Our studio is a shared space, and your appointment will be a self-guided shopping session with a stylist nearby to assist whenever you need support.

• Q: Do you accept walk-ins?

  A: We’re happy to welcome walk-ins. However, due to high demand and full appointment schedules, we may not always be able to accommodate walk-ins—especially during peak hours. If you’re traveling a long distance, we highly recommend booking an appointment in advance to ensure a fitting room is available for you.

• Q: What if I’m running late or need to cancel?

  A: We kindly ask that you arrive on time so you can make the most of your experience. We totally understand that plans can shift — if you need to reschedule or cancel, please let us know at least 48 hours in advance so we can offer your spot to another bride.

• Q: What should I bring to the reservation?

  A: Just bring your fabulous self — and a nude strapless or stick-on bra if that makes you feel more comfortable during try-ons. A favorites list from our website is a great starting point too, but totally optional!

• Q: Can I bring guests? How many?

  A: Yes, but each guest must make a separate appointment. Please ask your friends to book their own slots.

• Q: Can I bring my bridal party to try on dresses?

  A: Of course! Azazie is designed to help everyone in your bridal party find their best look — from the bride to bridesmaids and moms. If multiple people will be trying on dresses, we recommend booking separate reservations to ensure everyone has enough time and space.

• Q: Will I be the only person shopping during my reservation?

  A: You’ll be sharing the space with other brides-to-be who are also searching for their perfect dress. At times, there may be a short wait for fitting rooms, and we appreciate your understanding.

• Q: Do you sell gowns in the pop-up store?

  A: Yes! All the gowns in our pop-up store are available for purchase—we want to make sure every guest can find something beautiful, even on a tight timeline. However, if your size or preferred style isn’t available on-site, we highly recommend ordering a brand-new gown online, which typically arrives in about 1-4 weeks.

• Q: What sizes do you carry in-store?

  A: We offer sample sizes AU4-AU34 in our showroom, and we’re proud to carry an inclusive range so every guest can feel seen, supported, and celebrated.

• Q: Do you offer alterations in the studio?

  A: We don’t offer in-house alterations, but we’re happy to help with measurements and offer guidance to ensure the best fit.

• Q: Can I return or exchange the items purchased at the pop-up event?

  A: Unfortunately, no. Since all items sold at the pop-up are final sale with the deepest discounts, returns and exchanges are not accepted.