Firstly, sometimes Azazie has amazing customer service. Sometimes you get someone who is less helpful, but if you try again, you might get someone more willing to help.
I ordered this dress with custom measurements several months in advance of my friend's summer wedding. I was nervous about it because when I first saw it on the website, it said it had a hollow to hem length of 32" (which is what I wanted). By the time we ordered, the website had changed it to 38“. After a few emails with customer support, I decided to order custom and specified my absurdly short height to ensure the length would be cut correctly. The dress arrived in a few weeks (and a bit quicker than the estimated arrival date), but it did not fit right. Strangely enough, the website listing had changed to a hollow to hem measurement of 35.5", but it measured more like 37" and hung well past my knees (1st photo). Additionally, the torso was a smidgen too large and the bust cups were about 2 inches too high. Also, what the website description doesn't tell you is that the torso has boning, so you need to be precise with your measurements, because you can't count on stretchy fabric to be forgiving. And there is no hook at the top to make zipping easier. Azazie was quick to apologize about the fit and remade my custom dress at no extra charge, this time asking for additional measurements to ensure the sizing. The second dress was a much better fit, although the cups were still 2 inches too high (but still wearable). The skirt was better, but I noticed they cut the slip at the length I specified and left the outer lace hanging about two inches past the bottom of the slip (2nd photo). They should've made the lace at the specified hollow to hem and made the slip shorter. Azazie offered to reimburse me up to $50 if I wanted to have it fixed at a local tailor, but I decided it's wearable enough and have left the dress as is. Azazie also paid for the shipment of the first dress back to them and I never incurred any extra costs.
All in all, the dress is cute, but it would be much cuter if it were made to proportionally look like the dress featured online. I think they should've kept the standard 32" hem (although one customer service rep tried to convince me it never changed, even though several of the other bridesmaid saw the changes as well, and I had screenshots).